Refund Policy

We want you to be satisfied with your purchase from Arc Ornates. If you’re not entirely happy, here’s what you need to know:

• Eligibility: Items must be unworn, in their original condition, and with all tags and packaging intact.
• Process: Contact us at arcornates@gmail.com within 15 days of receiving your order to start the refund process.
• Return Shipping: Customers are responsible for return shipping costs unless there’s an error on our part.
• Refund Timeframe: Refunds are processed within 7 days of receiving the returned item.
• Exceptions: Customised or personalised items are non-refundable unless there’s a defect or error on our part.